Contact Social Security Administration Customer Service
Social Security Administration Phone Numbers and Emails
Toll-Free Number:
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(800) 772-1213
Customer Service:
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(800) 325-0778TTY
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(410) 965-2671
Report Fraud:
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(800) 269-0271
Social Security Administration Email:
How to Contact Social Security Administration?
Most Popular Number:
| Total calls: 142 | Issue resolved: 1 | Last call: Mar 13, 2025 |
Social Security Administration Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Social Security Administration Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Social Security Administration is 8007721213. 70% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 12 minutes.
People call Social Security Administration mainly because of request for information, return/ replace, payments and charges.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Social Security Administration Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Social Security Administration is 8007721213. 70% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 12 minutes.
People call Social Security Administration mainly because of request for information, return/ replace, payments and charges.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Social Security Administration is webmaster@ssa.gov.
Contact Information
Social Security Administration Website:
Social Security Administration Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00 a.m. – 7:00 p.m.
Mailing Address:
Social Security Administration
Office of Public Inquiries and Communications Support
1100 West High Rise
6401 Security Blvd.
Baltimore, MD 21235
Social Security Administration Customer Service Reviews
I had to call the Social Security Administration to verify that my mother's death was reported by the funeral director. Additionally, I needed to ask an agent about my mother's last social security check and how that process works, as I've received conflicting information from several sources.
Firstly, I waited an hour for my call to be answered, and I could tell the female agent had an attitude right from the start. Her tone of voice seemed annoyed that I had even called. She showed no empathy whatsoever regarding the reason I was calling. She rebuked me and spoke to me as if I was ignorant, even when I was just trying to affirm that I correctly understood the extremely scant information she gave about a complex issue using terminology with which I wasn't familiar.
She did not seem to care about communicating in a manner that was clear, professional, or helpful. There were also long pauses between my questions that made me wonder if she was even still on the line. I sincerely believe she was provoking me to say 'hello?' just so she could use that as a pretext to be rude. I got the impression throughout the brief call that her goal was to find a way to be antagonistic.
She obviously lacks integrity, doesn't care about her job performance, and seems to despise talking to people. I seriously can't believe the SSA allows employees that work in customer service to behave this way and to be so disrespectful, especially when dealing with someone who has just lost their mother and is merely trying to understand how everything works. She spoke to me as if I should know what she knows, and then acted agitated when I asked for clarity in response to her sparse answers in between excessively long pauses. This is inexcusable.
If I knew all the answers already, I wouldn't be calling.
I regret making the call and I vowed never to call again, even if it's a matter of life or death. The SSA needs to seriously consider evaluating its employees.
Waiting alone time upset it'll be okay I understand they were trying to do their job they must get paid right to help people I ain't getting mad really have a great day
Summary of Social Security Administration Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Social Security Administration?
Request for Information Question:
- “Status of disability claim”
- “Need help signing into my online account”
- “Appointment mistake”
Return/ Replace Question:
- “Change direct deposit information”
- “Change in clients banking information”
- “Need to change address and phone number”
Payments and Charges Question:
- “Escalate Benefit payment”
- “Suspect fraud”
- “Direct deposit”
Account Question:
- “Can't live login”
- “My account sin in problem”
- “Sign up for Medicare Part A”
Cards Question:
- “Lost may card”
- “I miss place my social security card”
- “Direct express card”
Product/ Service Question:
- “I want to see when I will get survivor spouses benefits I turned in all necessary paper work and have not heard anything about it at present time I do get my SS and I went up to the SS office in McKinney Texas and am still waiting for my letter”
- “I have been to the social security office 4 times now with in the last 4 months. There is an error on your part and I have submitted the correct information to each time and was told that it would be corrected that day. Another 2 weeks later and it.”
- I filed for disability July of 2023 and it fell through the crack and they are saying it is nothing they can do about this. Well why do I have to suffer while it was their mistake. I was told I should have had a call October of 2023. I feel so helple
Shipping and Delivery Question:
- “Have not received my year end statement”
- “Why havent mY money came may 4 and i havent gotten mines yett”
Employment Question:
- “Need 1099”
Other Question:
- “Appeal for time”
- “Need local fax number”
- “Aply for benefit for my wife”
Compare Social Security Administration Customer Service To
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